Privacy Policy

1. Information We Collect

We collect information for the sole purpose of operating, maintaining, and improving CultureSight.

1.1 Information You Provide to Us

• Account information: name, email, password or login credentials.
• Billing information: collected and processed securely by our payment processor (Stripe).
• Communications: when you contact our support team, submit feedback, or respond to surveys.

We never request or require sensitive personal information.

1.2 Information Collected Automatically

When you access CultureSight, we may automatically collect:

• device details (browser type, operating system)
• IP address (standard web logging)
• usage activity (pages visited, timestamps)
• cookie and session data

This helps us secure and optimize the platform.

1.3 Information From Third-Party Sources

CultureSight may analyze publicly available information, licensed datasets, or user-authorized data sources to generate cultural insights.

Examples include:

• publicly available trend data
• aggregated metrics from third-party APIs
• general cultural, search, or social attention signals

We do not collect personal information from third-party APIs unless a user explicitly authorizes it.

We do not scrape or ingest private user data, login-protected content, or direct messages from any platform.

2. How We Use Information

We use collected information to:

• provide and maintain CultureSight
• generate cultural and trend-related insights
• personalize dashboards, reports, and research outputs
• improve platform performance and functionality
• communicate updates, product information, or service notices
• ensure security and prevent misuse

We do not use user-provided or automatically-collected data to train unrelated machine learning models, nor do we sell personal data.

All insight generation is based on aggregated, non-personal information.

3. How We Share Information

We only share information when necessary to operate the service.

3.1 Service Providers

We may share limited information with trusted third parties such as:

• payment processors (e.g., Stripe)
• email delivery providers
• analytics or error-monitoring tools
• cloud hosting and infrastructure partners

These providers are contractually obligated to safeguard your data.

3.2 Legal Requirements

We may disclose information if required to comply with:

• a legal obligation,
• valid subpoena or court order,
• or to protect the rights, safety, or property of CultureSight and its users.

3.3 No Selling or Renting of Personal Data

We do not sell, trade, or rent personal information — ever.

4. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data, including encrypted storage and secure infrastructure.

We limit access to personal information to personnel and contractors who need it to operate the platform.

However, no system is completely immune from risks. By using CultureSight, you acknowledge these limitations.

5. Data Retention

We retain personal information only for as long as necessary to:

• operate the platform,
• fulfill the purposes stated in this Privacy Policy,
• comply with legal requirements,
• or resolve disputes.

You may request deletion of your data at any time (see Section 7).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• maintain sessions,
• enhance functionality,
• support analytics and performance
• improve user experience

You can disable cookies in your browser, but some features may not function properly.

7. Your Rights

Depending on your location, you may have the right to:

• access, update, or correct personal information
• request deletion
• restrict or object to certain processing
• download a copy of your data
• withdraw consent where applicable

To submit a request, email support@culture-sight.com.

8. Children's Privacy

CultureSight is not designed for individuals under 13.

We do not knowingly collect personal data from children.

9. International Users

CultureSight may store and process information in the United States or other locations. By using the service, you consent to the transfer of information to these locations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes occur, we will notify users or update the date at the top of this page.

Continued use of CultureSight indicates acceptance of any updates.

11. Contact Us

For questions about this Privacy Policy or your information, contact: